What are your Hours of Operation?
Where are you located?
We are located in Connecticut, but we serve all locations in the United States.
What is your Shipping Policy?
Locksandsafes.com does its best to make sure that our customers receive their products in the most timely and inexpensive way possible. ALL packages are shipped SIGNATURE REQUIRED, which can be waived, but in that case, you will be accepting responsibility if anything were to happen and you did not receive the package. All orders placed with locksandsafes.com are shipped UPS or FedEx Ground, within 2-7 business days on all in-stock items. You can read about our Shipping Policy here.
What are your Shipping Rates?
All shipping rates come straight from the carriers themselves, which in most cases is UPS and FedEx. To find a shipping rate, select a product, add it in the cart, and then in the cart you can enter information about delivery location, to get an estimate of the shipping rate. Alternatively, enter the delivery location in checkout to get the Shipping rate.
Do you ship to Canada?
Do you ship to APO Addresses?
What happens if you receive an error message while completing your order?
If you receive a "Fraud" error message it is because the billing address entered online does not match the billing address on your credit card account. Please contact your bank or credit card company to verify your billing and shipping information, as the billing address entered online must match your credit card account in order to be approved.
If you receive a "Declined" error message it is because there are insufficient funds in your account. Please contact your bank or credit card company to have the funds allocated and your credit card approved.
For any other issues, please contact Locksandsafes at 860-537-1328 or e-mail us at customerservice@locksandsafes.com
What is the best way to contact Locksandsafes?
You can contact us at Locksandsafes.com through several ways. You can reach us through the phone at 860-537-1328. You can send us an email at customerservice@locksandsafes.com. You can also fill out our Quote Request form by clicking here. Rest assured, we handle all queries promptly and diligently.
How do I determine the handing of a Door?
In some cases while ordering a lock, you must have been asked about handing. In other cases, handing may not have been required because it is field reversible - i.e. it can be set during lock installation. To determine handing, all you have to do is to stand on the outside of the door. Now handing is:
Left Hand Reverse – If the hinges are on the left (while standing outside) and the door opens towards the outside.
Right Hand Reverse – If the hinges are on the right (while standing outside) and the door opens towards the outside.
Left Hand – If the hinges are on the left (while standing outside) and the door opens towards the inside.
Right Hand – If the hinges are on the right (while standing outside) and the door opens towards the inside.
Read our detailed blog on door handing here.
What is the backset of a lock?
A backet is the distance between the center of your door edge of the door and the center of the lock. The center of the door edge is important, because door edge could be bevel (left or right), radius or flat.
Backsets are generally required for cylindrical locks and mostly come in two sizes of 2-3/4" and 2-3/8". In some cases backsets are field adjustable. There are also 5″ backsets and some older doors might have 16″ backsets, but these are not much in use now.
Read our detailed blog on what backsets are here.
What are the different functions of a lock?
Here are some of the most common lock functions:
1. Passage - Both levers always unlocked.
2. Privacy: Bedroom / Bathroom – Both Knobs/Levers locked or unlocked by thumbturn (inside) or emergency key (outside)
3. Classroom - Key in either lever locks or unlocks outside lever. Inside lever always free for immediate egress.
4. Storeroom - Outside lever is fixed. Entrance by key only. Inside lever always free for immediate egress
Read our definitive guide on lock functions here.
What are the different kinds of locks?
There are many different kinds of locks. These include Mortise locks, Cylindrical locks, Exit devices, Exit trims, Deadbolts etc. Nowadays, hi tech, electronic locks, broadly termed as Access Control Locks are available which come with keypads, rfid card readers, bluetooth and wireless access. Read our popular blog on the different kinds of locks here.
